Shipping and Handling

At Alice Abbott, we believe that the journey of your order should be as thoughtfully considered as the pieces themselves. From the moment you complete your purchase to the instant your package arrives at your door, we are committed to ensuring a smooth, reliable, and transparent shipping experience.

Processing Time

Once your order is placed, we begin preparing it with care. Please allow 1 to 3 business days for order processing, during which we carefully inspect, pack, and handover your items to our shipping partners. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation with tracking details once your package has been dispatched.

Shipping Methods and Delivery Timeframes

We offer a range of shipping options to suit your needs and preferences. Estimated delivery times are calculated from the date of dispatch and vary depending on your location and the service selected at checkout.

• Standard Shipping: Typically arrives within 5 to 10 business days after dispatch

• Expedited Shipping: Typically arrives within 2 to 4 business days after dispatch

• Express Shipping: Typically arrives within 1 to 3 business days after dispatch

Please note that these timeframes are estimates provided by our carriers and are not guaranteed. Unforeseen circumstances such as weather conditions, customs clearance, or peak seasonal volumes may occasionally cause delays. We kindly ask for your patience and understanding in such situations, and we assure you that we monitor all shipments closely.

Shipping Destinations

We are proud to ship to a wide range of destinations worldwide. During checkout, you will be able to select your country from the available list. If your location is not listed, please contact our support team, and we will do our best to explore alternative shipping arrangements.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, the weight and dimensions of your order, and the destination address. We strive to offer competitive rates while ensuring that your package is handled with the highest level of care.

From time to time, we may offer promotional shipping offers. Any applicable discounts will be automatically applied at checkout or clearly communicated through our marketing channels.

Order Tracking

As soon as your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's tracking portal. This allows you to monitor your package's progress in real time, from departure to arrival.

If you have created an account with us, you can also view your order status and tracking details under the "Order History" section of your account dashboard.

Customs, Duties, and Taxes

For orders shipped to destinations outside our home region, please be aware that your package may be subject to customs clearance procedures and applicable import duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

We recommend contacting your local customs office for an estimate of any potential fees before placing your order. Please note that we are unable to influence or predict customs processing times, and we cannot be held responsible for any delays caused by customs authorities.

In the event that a package is refused by the recipient or returned to us due to unpaid customs fees, we reserve the right to deduct any associated return shipping and handling costs from the refund amount.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to their size, weight, or material composition. We will notify you at checkout if any limitations apply to your order. Additionally, we are unable to deliver to P.O. Boxes or APO/FPO addresses for certain shipping methods, so we kindly ask that you provide a physical street address for delivery.

Lost or Delayed Packages

While we partner with reputable carriers to ensure reliable delivery, occasional issues may arise. If your tracking information has not been updated for an extended period, or if your package has not arrived within the expected timeframe, we recommend following these steps:

1. Check the tracking link provided in your shipping confirmation email for the most recent updates

2. Contact the carrier directly with your tracking number for further information

3. If the issue remains unresolved, reach out to our support team at aliceabbott@outlook.com with your order reference number

We will work with the carrier to investigate the matter and do everything within our power to find a resolution. In cases where a package is confirmed lost by the carrier, we will arrange a replacement or issue a full refund, subject to our assessment of the situation.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete at the time of checkout. We are unable to redirect orders once they have been dispatched, and we cannot be held responsible for packages delivered to an incorrectly entered address.

If you realise that you have provided an incorrect address before your order has shipped, please contact us immediately, and we will do our best to update the information. However, we cannot guarantee that changes can be made once the order has entered the processing or shipping stages.

Signature Requirement

For security purposes, we may require a signature upon delivery for certain high-value orders. This ensures that your package reaches you safely and is not left unattended. If you are unavailable to sign for your delivery, the carrier will typically leave a notice with instructions for rescheduling or collection.

Order Splitting

In some cases, we may split your order into multiple shipments if items are located in different warehouses or if certain products have varying availability. If this occurs, you will receive separate tracking numbers for each shipment, and there will be no additional shipping charges to you.

Packaging

We take great pride in presenting your order in packaging that reflects the care and elegance of our brand. Each item is carefully wrapped and secured to prevent damage during transit, and we use sustainable materials wherever possible. We hope that unboxing your Alice Abbott package feels like a moment of quiet joy.

Our Promise to You

We understand that shipping is more than just a logistical step—it is the final thread connecting us to you. That is why we treat every order with the same attention and respect we would give to a gift for a dear friend. Should any questions or concerns arise, we are always just an email away.

Contact Us

If you have any questions regarding shipping, handling, or the status of your order, please do not hesitate to reach out.

Email: aliceabbott@outlook.com

With care,
The Alice Abbott Team