Contact Us

We would love to hear from you—whether you have a question about our collections, need help with an order, or simply want to share how a piece has become part of your story. Our team is here to listen and assist.

Get in Touch

Email
For general inquiries, order support, or styling advice, please reach out to us at:
aliceabbott@outlook.com

We aim to respond to all emails within 24 hours during business days.

Phone
If you prefer to speak with us directly, you can call our customer care team at:
+852 2856 7890

Please note that phone support is available during our working hours listed below.

Visit Us
While we are primarily an online destination, we welcome visitors by appointment at our studio:
Alice Abbott Studio
12/F, Lee Wah Building, 38 Johnston Road, Wan Chai, Hong Kong

Appointments can be scheduled via email.

Customer Care Hours

Our team is available to assist you at the following times (Hong Kong Time):
Monday to Friday – 9:00 AM to 6:00 PM
Saturday – 10:00 AM to 4:00 PM
Sunday and public holidays – Closed

If you reach out outside of these hours, we will get back to you as soon as we return.

Before You Write

For the quickest answers, you may want to check our frequently asked questions page—many common topics, such as shipping, returns, and product care, are covered there. If you cannot find what you are looking for, do not hesitate to drop us a line. We are always happy to help.

We value every conversation and look forward to connecting with you. Thank you for being part of the Alice Abbott story.

With warmth,
The Alice Abbott Team