Refund and Return Policy

At Alice Abbott, we want you to feel completely confident in every purchase you make. We understand that sometimes an item may not be quite what you expected, or you may simply change your mind. Our refund and return policy is designed to be fair, straightforward, and supportive, ensuring that your shopping experience remains a positive one from start to finish.

Our Guarantee

We stand behind the quality and craftsmanship of every piece we offer. If for any reason you are not entirely satisfied with your purchase, you may return it to us within the timeframe specified below. We will gladly issue a refund or arrange an exchange, provided that the returned item meets our eligibility criteria.

Return Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

• The item must be returned within 30 days of the delivery date

• The item must be unworn, unused, and in its original condition

• All original tags, labels, and packaging must remain intact and attached

• The item must be free from any marks, odours, or signs of wear

• The return must be accompanied by the original order confirmation or proof of purchase

Please note that we cannot accept returns for items that have been damaged, altered, or used after delivery. We reserve the right to refuse any return that does not comply with these requirements.

Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return. These include:

• Items that have been worn, washed, or damaged by the customer

• Gift cards or store credits, which are non-refundable

• Final sale or clearance items, as clearly indicated on the product page at the time of purchase

• Customised or personalised pieces, unless they arrive defective or incorrect

If you are unsure whether your item qualifies for return, please contact us before initiating the process.

How to Initiate a Return

To begin your return, please follow these simple steps:

1. Contact our support team at aliceabbott@outlook.com with your order reference number and the reason for your return

2. We will provide you with a return authorisation and detailed instructions on where to send your package

3. Pack your item securely in its original packaging, including all tags and documentation

4. Ship the package to the return address provided, using a trackable shipping method

We strongly recommend using a tracked or insured shipping service, as we cannot be held responsible for items that are lost or damaged during return transit.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer, unless the return is due to our error—such as a defective item, an incorrect shipment, or a quality issue. In such cases, we will cover the return postage and reimburse you for reasonable shipping expenses upon receipt of the returned item.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5 to 7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or card issuer.

If your return is not approved due to non-compliance with our policy, we will contact you to explain the decision and, where possible, offer alternative solutions.

Exchanges

If you wish to exchange an item for a different size, colour, or style, we recommend returning your original item for a refund and placing a new order separately. This ensures that your desired item is reserved and dispatched as quickly as possible, without the delay of waiting for your return to reach us.

In cases where we have sent you an incorrect or defective item, we will arrange a replacement at no additional cost to you.

Damaged or Defective Items

We take the utmost care in packaging every order to ensure it arrives in perfect condition. However, if you receive an item that is damaged, defective, or not what you ordered, please contact us immediately at aliceabbott@outlook.com within 7 days of delivery. We will ask you to provide a brief description of the issue along with supporting photographs, and we will resolve the matter promptly—whether that means a full refund, a replacement, or a partial credit, depending on the circumstances.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend checking with your bank or card issuer first, as processing times can vary. If you have done so and still require assistance, please do not hesitate to contact us with your order reference number, and we will investigate the matter on your behalf.

Final Sale Items

Items marked as final sale or clearance are sold as they are and cannot be returned or exchanged, unless they arrive damaged or defective. Please review product descriptions carefully before purchasing such items, as we are unable to make exceptions to this policy.

Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top. We encourage you to review this policy periodically to stay informed of our current procedures.

Our Commitment to You

We believe that a generous and transparent return policy is a reflection of the trust we place in our customers. We do not make returns difficult because we know that sometimes, a piece simply does not feel like yours—and that is perfectly fine. We are here to ensure that your experience with Alice Abbott remains as graceful and stress-free as the pieces we create.

Contact Us

If you have any questions about our refund and return policy, or if you need assistance with a return, please reach out to us. We are always happy to help.

Email: aliceabbott@outlook.com

With understanding,
The Alice Abbott Team